Enterprise AI Research Analysis

Does Tone Change the Answer? Evaluating Prompt Politeness Effects on Modern LLMs: GPT, Gemini, LLaMA

Hanyu Cai†*, Binqi Shen†, Lier Jin, Lan Hu, Xiaojing Fan
Northwestern University, Duke University, Carnegie Mellon University, New York University
†Equal contribution *Corresponding Author

Abstract: Prompt engineering has emerged as a critical factor influencing large language model (LLM) performance, yet the impact of pragmatic elements such as linguistic tone and politeness remains underexplored, particularly across different model families. In this work, we propose a systematic evaluation framework to examine how interaction tone affects model accuracy and apply it to three recently released and widely available LLMs: GPT-4o mini (OpenAI), Gemini 2.0 Flash (Google DeepMind), and Llama 4 Scout (Meta). Using the MMMLU benchmark, we evaluate model performance under Very Friendly, Neutral, and Very Rude prompt variants across six tasks spanning STEM and Humanities domains, and analyze pairwise accuracy differences with statistical significance testing. Our results show that tone sensitivity is both model-dependent and domain-specific. Neutral or Very Friendly prompts generally yield higher accuracy than Very Rude prompts, but statistically significant effects appear only in a subset of Humanities tasks, where rude tone reduces accuracy for GPT and Llama, while Gemini remains comparatively tone-insensitive. When performance is aggregated across tasks within each domain, tone effects diminish and largely lose statistical significance. Compared with earlier researches, these findings suggest that dataset scale and coverage materially influence the detection of tone effects. Overall, our study indicates that while interaction tone can matter in specific interpretive settings, modern LLMs are broadly robust to tonal variation in typical mixed-domain use, providing practical guidance for prompt design and model selection in real-world deployments.